Monday to Friday: 8am to 5pm
Saturday: 8am to 12pm
TEL 01594 810746
contact@revillmowers.co.uk

Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. They do not affect your statutory rights. We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website. These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of them.

COMPANY INFORMATION
Company name: Revill's Mowers Limited, hereon in referred to as 'Revill Mowers Ltd'. Company number 09241489, registered in the UK.  Registered office address: Unit 11 Tufthorn Industrial Estate, Stepbridge Road, Coleford, Gloucestershire, England, GL16 8PJ. Contact telephone number: 01594 810746. Contact email address: contact@revillmowers.co.uk         

CUSTOMER ORDERS
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail). When deciding whether or not to accept your order we may use certain information about you, including any information received from credit reference agency checks. This helps to protect you and us against fraudulent transactions. We reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. Any information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours.

PRICES
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed. We must receive payment of the whole of the price for the goods you order before your order can be accepted. From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases can only be made at our current website prices and we cannot be held liable for incorrect prices published by third parties. Prices, offers and products are subject to availability and may change before we accept your order. If a product becomes unavailable we may offer you an alternative. On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honor any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honor any website price or promotion in the event that they differ from those in-store. Although we endeavor to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be miss priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. Prices that are reduced for sales and promotions are only valid for the specified period or stock last.

PRODUCT WARRANTIES
All Garden machinery products carry the appropriate manufacturers' warranties. Warranty information displayed in our online catalogue applies to domestic use of products. For commercial use, different warranties usually apply - please enquire for details.

PRODUCT AVAILABILITY
If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier. On occasion goods are subject to availability and delay in delivery of goods is sometimes outside of our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. Most products are kept in stock, and we aim to dispatch your order the next working day. If the item is out of stock we will keep you informed of any major delays. Revill Mowers ltd shall not be held liable for any delays in delivering goods, nor shall they be held liable for delays caused to customers work commitments due to your order not arriving on time. Revill Mowers ltd shall not be liable to customers for charges for hire of alternate machinery or labour. Revill Mowers ltd will not be liable for compensation of any kind due to late delivery of machinery or failure of machinery or damage to property from delivery.

DELIVERY
Delivery of spare parts and accessories is usually 2-3 days from receipt of order and clearance of payment. Delivery of machinery may be slightly longer, please contact us before ordering. You will receive a notification email once your order has been dispatched. Delivery costs apply to mainland UK only, for delivery of items to the rest of the world including Northern Ireland, The Channel Islands, Isle of Man, Isle of Wight, Scotland, Eire or Europe please contact us for a delivery quotation. Next day delivery is available by request, please contact us prior to placing your order for costs and product availability.
It is possible to select 'collection in person' as a delivery option. In this case, you will be notified when your item is available for collection from our premises (during business hours) and your item will be held for seven working days. This period can be extended by telephoning us and arranging an alternative collection date. The delivery charge will be calculated at the checkout. The charge depends on the weight and size of the products ordered. Delivery charge will not exceed £7.50.

CANCELLATION AND RETURNS
All customers are highly valued at Revill Mowers Ltd and we are extremely careful in our choice of products so that we give maximum value for your money but with the highest standards of quality and reliability. Occasionally things do go wrong and our over-riding interest is that you, the customer, are treated fairly and dealt with promptly. We have always worked on the principle that satisfied customers will always come back another day. In accordance with existing UK Distance Selling Regulations you have the right to cancel your order within seven days of your contract with us, or seven days of receipt of the goods (whichever is the longer). However, you must ensure that the goods remain unused and are retained in their original packaging. You must contact us by telephone of email within these seven days for a returns authorisation number (where goods have have already been dispatched). In cases where goods have not been dispatched, a full refund will be given on instruction of cancellation. In cases where goods have been received, items must be returned at the customers own cost and risk. We will refund the price you paid for such goods once we are in receipt of the returned goods and satisfied that they are in their original condition. We will not refund your postage to return the item to us and we will also not refund the postage and packaging that we charged you to post the order to you in the first place (Your refund will be the final price before the postage charge). If your parcel was damaged in transit or faulty on receipt, please retain the carton and contents intact and contact us for further instructions. Returns are subject to a 20% handling fee, this is subject to our discretion.

RETURNS PROCEDURE
1) Contact us by telephone on 01594 810746 or by email to contact@revillmowers.co.uk to obtain a returns authorisation number.
2) Package the goods safely and in a suitable carton (not just the factory box).You should include your order number or invoice number and the returns authorisation number given to you in step 1.
3) Return your goods to: Returns Department, Revill Mowers Ltd, Tufthorn Industrial Estate, Stepbridge Road, Coleford, Gloucestershire, GL16 8PJ, United Kingdom. We reccommend that you use Royal Mail recorded delivery or another carrier that operates a "signed for" service and obtain proof of postage.
4) On receipt of goods to Revill Mowers Ltd, we will inspect them and contact you by telephone or email and arrange the appropriate refund as per our terms and conditions.

COMPLAINTS
Revill Mowers Ltd are committed to providing a high standard of customer service and satisfaction. If you have any concerns or complaints about our products or services, please contact Jason or Russell Revill by Email to contact@revillmowers.co.uk or by telephone on 01594 810746 during business hours.